Retaining Strap

Free shipping on all US orders, except Alaska, Hawaii and Puerto Rico. Shipping fee(10USD) will be charged for orders from these remote regions.

Delivery Time

Delivery times vary as we do ship worldwide from different fulfillment centers based on your location. Average delivery time is about 5-7 business days.

How can I track my order?

Go to Live Chat to Order Track and you are able to track all your orders there. At the same time tracking number will be sent to your email once the item you ordered has been shipped.

Is it possible to change my delivery address after the package has been shipped?

Unfortunately no, the delivery address cannot be changed right after the item is on the way. So please confirm your delivery address carefully before you place an order.

What should I do if I receive a product that does not match the order I placed?

Please contact ENQOO cuntomer service for further assistance.

I. Warranty Coverage

1. Main Unit: This warranty applies to the hunting trail camera main unit you purchased, providing a two-year limited warranty from the date of purchase.
2. Accessories: The solar panel, strap, and SD card included with the main unit are covered by a one-year limited warranty from the date of purchase.

II. Warranty Services

Under normal use, for malfunctions caused by material or workmanship defects, we will provide the following warranty services:

• Free Repair: We will repair or replace defective components free of charge.
• Product Replacement: If the product cannot be repaired, we will replace it with a new product of the same model or equivalent value.

III. The Following Situations Are Not Covered by the Warranty:

1. Damage caused by human factors, including but not limited to: dropping, crushing, water immersion, fire, etc.
2. Unauthorized disassembly, repair, or modification.
3. Malfunctions caused by the use of non-original accessories or consumables.
4. Damage caused by force majeure (e.g., earthquakes, fires, floods, etc.).
5. Normal wear and tear (e.g., battery aging, shell scratches, etc.).
6. Products beyond the warranty period.

IV. Warranty Process

1. If your product malfunctions, please bring the valid proof of purchase and the product to our authorized service center.
2. Our staff will inspect the product and determine if it qualifies for warranty service.
3. For products that qualify for warranty service, we will provide repair or replacement services as soon as possible.

V. Other Terms

1. Our company reserves the final right to interpret this warranty.

Friendly Reminder:

• Please keep your proof of purchase safe to enjoy warranty services.
• We recommend reading the product manual and using and maintaining the product correctly according to the instructions.

If you have any questions, please contact our customer service.

Customer Service Phone: 

Customer Service Email: support@enqootech.com